Non-Emergency Patient Transport Software
Run your NEPT operation from one platform — appointment-timed bookings, wheelchair and stretcher vehicle matching, safe dispatch, and billing that flows straight to your funders and accounting.
Purpose-built for Australian non-emergency patient transport (NEPT) and non-emergency medical transport (NEMT) operators — from dialysis and treatment runs to hospital discharges and inter-facility transfers. See our broader health & medical transport use case →
Patient Transport Has Constraints Generic Software Ignores
Non-emergency doesn't mean low-stakes. Every trip has a person, an appointment time, and an accessibility requirement that a generic courier or ride-booking tool was never designed for.
Appointments Don't Wait
A dialysis session or specialist appointment has a fixed start time. Waybill schedules against required pickup and arrival windows, so patients arrive when they need to — not "sometime this morning".
The Vehicle Has to Fit the Patient
Wheelchair, stretcher, walker, or ambulant with assistance — the wrong vehicle means a cancelled trip. Waybill matches every job to a vehicle that can actually carry that patient.
Safety Is Auditable
Pre-trip vehicle checks, driver fatigue limits, and a complete record of who moved whom, when. When a funder or regulator asks, the answer is one export away.
Match Every Patient to the Right Vehicle
Accessibility isn't an afterthought — it's the first constraint. Waybill records what each patient needs and enforces it through dispatch and optimisation.
- Mobility aid profiles — Wheelchair, stretcher, walker, and assistance level are stored on each passenger and carried into every booking.
- Vehicle capability matching — Stretcher-capable and wheelchair-accessible vehicles are matched automatically; incompatible assignments are never proposed.
- Capacity awareness — Multi-patient runs respect seating and equipment limits so no vehicle is overloaded.
- Special handling flags — Note vulnerabilities, escort requirements, or clinical considerations so drivers and dispatchers see them up front.
Compliance Built Into the Daily Run
NEPT operators carry a duty of care and a paper trail. Waybill captures both as a by-product of normal operations, so audit-readiness isn't a scramble at reporting time.
- Pre-trip vehicle inspections — Customisable checklists with photo evidence and automatic pass/fail, tracked against each vehicle.
- Driver fatigue management — Real-time hours tracking with configurable daily limits and tiered warnings, aligned to HVNL Chain of Responsibility.
- Proof of service — Capture trip completion and signatures so every movement is recorded and verifiable.
- Funder-ready exports — Export completed trips for CHSP DEX, Home Care Package and NDIS claims — acquittals come from real trip records, not a rebuilt spreadsheet.
Everything a Patient Transport Operation Needs
Recurring Treatment Runs
Dialysis three times a week, weekly appointments, standing transfers — set them up once and let recurring schedules expand automatically, skipping public holidays.
Live Tracking for Families
Share a live tracking link — no login required — so families and facility staff can see the vehicle's location and ETA in real time.
Multi-Stop & Shared Trips
Combine compatible patients on one efficient route with proper pickup and dropoff sequencing, without losing track of who's on board.
Funder-Aware Billing
NDIS, CHSP, Home Care Package, DVA and private funding types, with rate cards that calculate the correct fare and invoice the right payer.
Xero & MYOB Sync
Completed trips flow into your accounting platform with GST and line items — no double entry, faster payment.
Driver Portal & Messaging
Drivers see their runs, patient requirements and navigation on their phone, with real-time messaging back to dispatch on every job.
Related
Non-Emergency Patient Transport FAQs
Non-emergency patient transport software is a dedicated system for booking, scheduling, dispatching and billing non-urgent patient trips — hospital discharges, dialysis and treatment runs, specialist appointments, and inter-facility transfers. Waybill handles the whole workflow: appointment-timed bookings, wheelchair and stretcher vehicle matching, driver dispatch, live tracking for families, and automatic invoicing to funders or facilities.
They describe the same service under different names. "NEMT" (non-emergency medical transport) is the common international term, while in Australia the regulated category is "NEPT" (non-emergency patient transport). Waybill supports both — it is built for Australian operators moving patients who do not need an emergency ambulance but still require safe, timed, accessible transport.
Yes. Every passenger profile records mobility aids and accessibility needs — wheelchair, stretcher, walker, assistance level — and Waybill matches jobs to vehicles that can carry them. Capacity and vehicle-type requirements are respected automatically during dispatch and fleet optimisation, so a stretcher patient is never assigned to a sedan.
Waybill captures the operational record NEPT operators need: pre-trip vehicle inspections with photo evidence, driver fatigue tracking against configurable limits, complete trip history per patient, and proof-of-service capture. Completed trips can be exported for funder acquittals, including CHSP DEX, Home Care Package and NDIS claim formats.
Rate cards calculate the fare for each trip from distance, time or a fixed price, and invoices generate automatically. You can bill the funder, the facility or the participant, and completed jobs sync straight to Xero or MYOB with GST. NDIS, CHSP, Home Care Package and DVA funding types are all supported.
Move Patients Safely, Bill Them Effortlessly
Every feature, no limits. Pay only for completed jobs — from $0.45, with your first 50 covered by the trial.