Online Booking Software for Transport Operators
More and more passengers expect to book their trip online — the way they book everything else. Waybill lets you embed a branded booking form on your own website, quote fares instantly, take payment straight to your account, and turn every booking into a job you can dispatch and invoice. No phone tag, no double entry.
Why Self-Service Booking Wins
The operators winning work today are the ones customers can book without picking up the phone. A booking form on your website captures demand around the clock, removes friction, and frees your office to run the fleet instead of taking bookings.
- Capture bookings 24/7 — Customers book after hours, on weekends, and from their phone — you wake up to jobs already in the system.
- Fewer phone calls — Routine bookings self-serve, so your team spends its time dispatching, not transcribing addresses.
- No transcription errors — The customer enters the pickup, drop-off, and time. What they type is what you dispatch.
- Get paid up front — Take the fare at the point of booking so the trip is paid before the driver rolls.
Embed It On Your Own Website
Turn booking on in Settings and Waybill gives you a hosted booking page and an embed snippet. Paste it into your site and the form appears under your brand — no developer required, no separate booking platform to pay for.
- Link or iframe — Share the hosted booking link or drop the
<iframe>snippet straight into your existing pages. - Your branding — Your logo and business name on the form and on every confirmation email and SMS. Customers never see anyone else's brand.
- Works on any site — WordPress, Squarespace, Wix, a hand-built site — if you can paste HTML, you can embed the form.
- Secure by default — The form is opt-in, keyed to your organisation, and rate-limited to keep out spam and abuse.
Instant Quotes, Payment to Your Account
Before the customer confirms, Waybill prices the trip with the very same rate cards you use in the app — so your online prices always match your real prices. Connect your own Stripe account and the fare is paid straight to you.
- Live fare quote — Distance, time, fixed fees, and surcharges, calculated on the actual route before booking.
- Multi-passenger & return trips — Customers can add extra passengers and a return leg (driver waits, or comes back later).
- Your Stripe, your money — Built on Stripe Connect. Fares settle directly to your account — Waybill never holds your takings.
- Pay now or pay later — Take payment on booking, or leave it as a pending job to bill through customer invoicing.
Straight Into Your Operation
Online bookings aren't a separate silo — they flow through the same Waybill you already run. Every booking becomes a job you can dispatch, track, and invoice like any other.
- Lands as a job — Each booking creates a pending job with the pickup, drop-off, time, passengers, and fare set, flagged "Booked online".
- Dispatch as normal — Assign with Smart Dispatch or Fleet Optimise, message the driver, and share a live tracking link.
- Link the account — A dispatcher attaches the customer account, feeding it into customer invoicing and your Xero/MYOB sync.
- Confirmation sent automatically — The booker gets a branded email (and SMS where enabled) with their reference — no manual follow-up.
Who Online Booking Is For
Any operator whose customers would rather book online than call.
Airport & Transfer Operators
Travellers book their airport run from your website in advance and pay up front — you dispatch a paid job on the day.
Charter & Tour
Let groups request a charter with pickup, destination, and headcount, get an instant quote, and confirm online.
Corporate & Executive
Give clients a simple self-book link for point-to-point travel, billed to their account through customer invoicing.
Booked-Hire & Rideshare
Take direct bookings that bypass third-party platforms and their commissions — the fare, and the customer, stay yours.
Community & Health
Offer an accessible online request form so clients and families can book trips without waiting on the phone.
Event & Group Transport
Publish a booking link for an event so attendees book their own shuttle or transfer, easing the load on your office.
Related Use Cases
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Every feature, no limits. Pay only for completed jobs — from $0.45. Try it for 14 days, no credit card required.