Courier & Delivery Dispatch Software
Courier and delivery operations demand speed, accuracy, and the ability to manage dozens of stops per driver per day. Waybill gives you fleet-wide route optimisation, cargo tracking, and automated invoicing so you can deliver more with less effort.
Multi-Stop Route Optimisation
When your drivers have 20, 30, or 50 deliveries to complete in a day, the order matters. Waybill's fleet optimiser uses advanced routing algorithms to find the fastest sequence for every driver, across your entire fleet.
- Fleet-wide optimisation — Submit all pending deliveries at once and let Waybill distribute them across available drivers and vehicles for maximum efficiency.
- Capacity-aware routing — The optimiser considers vehicle cargo capacity and weight limits, so no driver is assigned more than their vehicle can carry.
- Time window support — Set delivery windows for time-sensitive parcels. The optimiser respects these constraints while building the most efficient route.
- One-click apply — Review the proposed assignments, then apply them all with a single click. Drivers receive their optimised run sheets instantly.
Cargo & Weight Tracking
Delivery operations need to track what is being carried, how much it weighs, and whether the assigned vehicle can handle the load. Waybill makes cargo tracking a first-class feature of every delivery job.
- Cargo weight per job — Record the weight of each delivery so dispatchers can see the total load assigned to each vehicle at a glance.
- Vehicle capacity matching — Define cargo capacity for each vehicle. Waybill warns you when an assignment would exceed a vehicle's weight or volume limits.
- Job-level cargo details — Add descriptions, item counts, and handling instructions to each delivery job so drivers know exactly what they are carrying.
- Smart assignment awareness — When using Smart Assign or Fleet Optimise, cargo weight is factored into vehicle recommendations automatically.
Proof of Delivery & Status Tracking
Knowing where every delivery stands is essential for courier operations. Waybill tracks the full lifecycle of every job — from dispatch to delivery confirmation — with real-time status updates visible to dispatchers. Signatures and photos are switched on in Settings, one toggle each, whenever you're ready. See how proof of delivery works.
- Driver status updates — Drivers update job status as they progress: en route, arrived, picked up, in transit, delivered. Every change is timestamped automatically.
- Dropoff confirmation — Drivers confirm delivery through the driver portal, recording the time and any notes about the dropoff (e.g., left with reception).
- Signature on delivery — Turn on proof of delivery and the recipient signs on the driver's phone at each drop, with a "received by" name. The signature is saved against the stop and visible to dispatchers straight away. If nobody's there to sign, the driver can still confirm the stop.
- Delivery photos — Drivers photograph damaged goods, faults, dockets, or where a parcel was left, and add a short note. Photos attach to the job, so the office has the evidence in one place, even for photos added after the last drop.
- Real-time dispatcher view — Dispatchers see every active delivery on one screen with current status, driver location, and ETA. Spot delays and react immediately.
- Complete delivery history — Every job keeps its full status history with timestamps, signatures and photos, so you can settle a delivery dispute or confirm a completion time.
Rate Cards for Delivery Pricing
Courier pricing depends on distance, time and how fast the customer needs it there. Waybill's rate cards work out the fare for every delivery, and service levels add the premium for urgent work.
- Multi-component rate cards — Combine a base fee, a per-kilometre rate, a per-minute rate and a minimum charge, or set a fixed price for a set run.
- Same Day and Hot Shot pricing — Create service levels such as Same Day or Hot Shot, each with a percentage or fixed surcharge on top of the fare. Pick one on the job and the fare is recalculated. See service levels.
- Automatic fee calculation — Waybill calculates the fare from the route distance and time and the applicable rate card, then adds the service level surcharge.
- Client-specific pricing — Create different rate cards for different clients or service tiers. Assign the right rate card to each job automatically.
- Invoice-ready records — Every calculated fee is tied to a specific job reference, making it straightforward to generate accurate invoices.
Why Choose Waybill for Courier & Delivery
Faster Deliveries
Fleet-wide route optimisation finds the most efficient sequence for every driver, reducing travel time and getting parcels delivered faster across your entire operation.
Reduce Fuel Costs
Optimised routes mean shorter total distances. Across a fleet of drivers making dozens of stops each day, the fuel savings add up quickly.
Track Every Parcel
Real-time status tracking from pickup to delivery, with timestamps and driver details at every step. Know where every parcel is, always.
Scale Your Fleet
Start with a few drivers and grow. Waybill's usage-based pricing scales with your business — add more drivers, vehicles, and deliveries as demand increases.
Accurate Invoicing
Rate cards calculate fees automatically based on distance, weight, and service type. Every delivery has an auditable fee record ready for client invoicing.
Automate Workflows
Set up workflow rules to automatically assign drivers, send notifications, or escalate overdue deliveries. Reduce manual intervention and let the system work for you.
Related Use Cases
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