Real-Time In-App Messaging
Stop calling drivers for updates. Waybill's built-in messaging connects dispatchers and drivers with instant, job-linked conversations — complete with message history and unread indicators.
Job-Linked Conversations
Every message thread is tied to a specific job, creating a permanent, searchable history. No more scrolling through SMS threads trying to find that one instruction about JOB-38471926.
- Contextual threads — Each conversation is attached to a job reference, so dispatchers and drivers always have full context without repeating themselves.
- Permanent history — Every message is stored and accessible from the job record. Review past conversations during audits, disputes, or handovers.
- Accessible from any page — Open the chat drawer from the dispatch board, job detail view, or driver portal. The conversation follows the job, not the page.
- No phone bills — Replace costly phone calls and SMS with instant in-app messages. Drivers read instructions at their own pace without dangerous on-road phone use.
Instant WebSocket Delivery
Messages arrive in under a second via WebSocket — no polling, no delays. Dispatchers and drivers see new messages the instant they're sent, with unread badges so nothing gets missed.
- Sub-second delivery — Powered by WebSocket technology for real-time message push. No page refresh needed.
- Unread indicators — Badge counts show unread messages across all conversations. Dispatchers see at a glance which jobs have pending messages.
- Global chat drawer — A persistent chat panel accessible from anywhere in the dashboard. Switch between job conversations without leaving the current page.
- Driver portal access — Drivers see and respond to messages directly from their portal view alongside their assigned jobs.
Messaging Capabilities
Message History
Every message is permanently stored and linked to the job record. Search and review past conversations at any time for compliance or reference.
Read Receipts
Know when a driver has seen your message. Read indicators give dispatchers confidence that instructions have been received.
Job Context
Messages are always tied to a specific job reference. Both parties see the job details alongside the conversation, eliminating confusion.
Driver Portal Access
Drivers read and respond to messages from their portal view. No separate app needed — messaging is built into the same interface they use for jobs.
Multi-Job Chat
Dispatchers manage conversations across multiple active jobs from a single chat drawer. Switch between threads without losing context.
No Phone Bills
Replace phone calls and SMS with in-app messaging at no extra cost. Reduce communication costs while creating a permanent audit trail.
Related Features
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