Taxi & Limousine Dispatch Software
Whether you run a taxi fleet, a chauffeur service, a limousine company or a private hire operation, the job is the same: take the booking, get the right car to the right place, charge the right fare, and be able to prove all of it afterwards. Waybill handles that for operators from a handful of cars to a full fleet — anywhere you operate.
Take Bookings From Every Channel
Phone bookings, your website, and account customers emailing in — they all land in the same dispatch board instead of three different places. Passengers can book and pay online without you touching the job.
- Book from your own website — a public booking form on your domain, styled as your brand, quoting the fare before the passenger confirms.
- Card payment up front — take payment at the time of booking, paid directly into your own merchant account rather than held by us.
- Phone bookings in seconds — dispatchers create a job with saved passenger details, favourite addresses and a fare that calculates itself.
- Return and wait-and-return trips — book both legs at once, including standby time where the driver waits and brings the passenger back.
Price the Way You Actually Trade
Taxi work, chauffeur work and corporate accounts rarely price the same way. Rather than forcing one model, Waybill supports the three that cover almost every operator — and lets a dispatcher override any of them when a customer negotiates.
- Metered — distance and time rates with tiers, flag-fall and minimum fare. The closest equivalent to a traditional meter.
- Fixed price — set routes at set prices. Airport runs, hotel transfers, standing corporate journeys.
- Hourly hire — charge by the hour for weddings, events, roadshows and standby work, including a driver waiting between legs.
- Agreed price override — a dispatcher can set the fare a customer was actually quoted, and it sticks through to the invoice.
- Discount codes — percentage or fixed-amount promotions, applied at booking or by the dispatcher.
Account Customers Without the Month-End Scramble
The corporate accounts, hotels, clinics and aged-care providers who book on account are usually the most valuable work and the worst admin. Waybill invoices the customer per job and reconciles automatically.
- Invoice the customer, not the driver — jobs are billed to the account that booked them, with driver pay kept off the customer's invoice entirely.
- Recurring invoice schedules — weekly or monthly invoices generated automatically for each account.
- Pay online — invoices carry a payment link and a QR code, so accounts can settle by card without ringing you.
- Xero and MYOB sync — invoices and contacts flow into your accounting system rather than being re-keyed.
- Your branding throughout — invoices and passenger emails carry your logo and business details, not ours.
Records That Hold Up Wherever You're Licensed
Taxi, limousine and private hire operators are licensed and audited somewhere in almost every market — and the regulator invariably wants trip-level records long after the trip. Waybill captures that as a byproduct of dispatching, rather than as a separate compliance exercise.
- Complete trip records — every job carries a unique reference, coordinates, booked and actual times, driver, vehicle and fare breakdown.
- Cancelled trips retained — cancellations and no-shows stay on the record with a reason, because they're usually reportable too.
- Full data export — your records are exportable in full, at any time, so your obligation never depends on staying with one vendor.
- Australia: booked hire reporting — Queensland operators can generate the TMR booked hire trip report directly from dispatch data, built to the regulator's own template.
- Australia: GST, ABN and public holidays — GST-aware fares, ABN and bank details on invoices, and state-based public holiday rates built in.
Why Operators Choose Waybill
Works Anywhere
Set your own country, timezone, currency handling and date format. Operators run Waybill wherever they're based — the dispatch problem doesn't change at a border.
No Per-Seat Pricing
Add dispatchers, drivers and vehicles without a licence conversation. You pay for completed jobs, so cost tracks the work you actually did.
Drivers on Their Phones
A driver portal with today's runs, navigation, stop confirmation and proof of pickup — no app store, no separate driver licence fee.
Live Tracking Links
Send passengers a tracking link showing the car on a map with a live ETA. No login, no app — just a link that works.
Smart Assignment
Rank the best driver for a job by proximity, availability, vehicle type and hours worked, or optimise the whole board in one pass.
Automation Built In
Rules that notify passengers, chase confirmations, raise invoices and flag problems — so a small office runs a big board.
Related Use Cases
Operating in Australia?
Queensland booked hire operators can generate their TMR trip report straight from Waybill, and our plain-English guide covers what authorised booking entities have to record and report.
Ready to Run a Tighter Fleet?
Every feature, no limits. Pay only for completed jobs — from $0.45, with your first 50 covered by the trial.