Waybill vs TRIPS
The closest comparison on this site: same country, same passengers, same job. Here is where we genuinely differ, and where a long-established specialist is still ahead of us.
Reviewed on5.0Capterra3 reviews
The Honest Version, Up Front
TRIPS has been doing this far longer than we have
They have served Australian community transport for decades, and that shows in how they handle the funded programs — the odd reporting cases, the rules that only matter once a year. We are the newer product and we are not going to claim that experience.
The difference is how you buy it, and what else it covers
We publish our price and let you start a trial the same afternoon, without a sales process. And we are built for operators whose work spans funded transport, NDIS, private-pay and commercial contracts rather than the funded programs alone.
Side by Side
| Capability | TRIPS | Waybill |
|---|---|---|
| Who the product is built around | Funded community, health and disability transport — CHSP, HACC, CTP and patient transport programs, with the reporting those programs require. | The same funded work, plus NDIS plan-managed and self-managed participants, private-pay passengers and commercial contracts on one system. |
| How you buy it | A quoted sale with a demonstration, scoped to your organisation. | Published pricing and a trial you start yourself. You can run a real week of jobs before speaking to anyone. |
| What it costs | Quoted. Ask them — we are not going to guess at a number on their behalf. | $0.45 AUD or less per completed job, listed in full on our pricing page, with unlimited drivers, vehicles and office staff. |
| Getting started | Onboarding and configuration run with their team. | Self-service setup with a guided checklist, or we will do it with you. Either way the account exists the day you ask for it. |
| Bookings | Single, group and recurring trips, with booking templates and conflict detection. | Single, multi-stop and recurring jobs with six recurrence types, auto-expanded 14 days ahead, plus conflict detection. |
| Taking work from the public | Bookings are taken by your staff. | An embeddable booking form for your own website that quotes the fare from your rate card, takes card payment into your own Stripe account, and lands the job ready to dispatch. |
| Pricing a journey | Built around funded-program subsidies and client contributions. | Rate cards with distance, time, fixed and hourly components, service-level surcharges and discount codes — alongside funded work, for operators doing both. |
| Automation | Established workflows refined over a long time in the sector. | A visual rule builder: event and scheduled triggers, conditional logic and twelve action types you configure yourself without calling support. |
| Accounting | Export and integration options — confirm the current list with them. | Native Xero, MYOB and QuickBooks sync pushing completed jobs with line items, GST and customer matching. |
| Funded-program reporting | Decades of accumulated handling of the funded reporting formats and their edge cases. This is their strongest ground. | NDIS claiming and bulk payment requests are solid; our CHSP DEX export is serviceable but younger, and a long-established specialist has more depth here than we do. |
| Driver app | TRIPS+ gives drivers their runs, navigation and status updates. | Run sheet, navigation, status updates, signature capture, job photos, odometer, recorded waiting time and messaging back to dispatch. |
Written from TRIPS' publicly published material, last checked 6 November 2026. TRIPS is a trademark of its owner and this is our own independent comparison, not theirs — for their current capability and pricing, read their site or ask them. If something here is wrong or has gone out of date, email [email protected] and we will correct it.
Where We Would Argue for Waybill
You can see the price before the conversation
Our rates are on the pricing page with a calculator. You can work out what a year costs you against your own trip volume tonight, and compare it to whatever quote you are holding, without booking anything.
You can test it with your own work
A demonstration shows you the parts that demonstrate well. A trial with your own passengers, your own addresses and your own awkward Tuesday shows you the rest. Fourteen days, first 50 jobs included, no card.
Your work is not only funded transport
Operators increasingly mix funded trips with NDIS self-managed, private-pay and commercial contracts. Rate cards, online booking with card payment and customer invoicing mean the commercial side does not need a second system.
Unlimited seats changes who gets access
With no per-user charge, every coordinator, driver and finance person gets their own login with the right permissions. Shared logins usually exist because seats cost money.
True of Waybill Whoever You Are Comparing Us To
Six things that hold whether you run four vehicles or four hundred.
There is no ceiling to grow out of
Unlimited drivers, vehicles, passengers and office staff on every account, with no seat charges and no feature tiers. A four-hundred-vehicle operation and a four-van operation run the identical platform — the larger one simply switches more of it on. The dispatch board updates in real time and stays that way as the day's volume climbs.
The controls a large organisation has to ask about
Enterprise single sign-on through Okta and Azure Entra, two-factor authentication you can enforce across the whole organisation, 70 discrete permissions you compose into your own roles, a timestamped audit log, and a complete data export you can take whenever you want it.
Your team is trained in about an hour
A setup guide walks a new operator through their first driver, vehicle, job and assignment, then rate cards and team. On top of that sit 18 page guides — dispatch, jobs, invoices, compliance, workflows, reports and the rest — that walk anyone through the screen they are on. No training budget, no implementation consultant.
Answered the same day, nearly always
Issues, questions and feature requests all reach the same Australian team, and 90% get a reply inside 24 hours. Feature requests are read and answered by the people who build the product, not filed into a portal. Waybill is rated 5★ on Capterra.
Seven currencies, never converted
Fares, rate cards, invoices and card payments run in AUD, USD, NZD, GBP, CAD, EUR or SGD. The currency is set per organisation and snapshotted onto each invoice when it is issued, so re-denominating a setting can never rewrite money you have already billed.
Every feature, on every account
Route optimisation, NDIS claiming, workflow automation, online booking, inspections, fatigue, the API — none of it sits behind a higher tier or an add-on. Pricing moves with how many jobs you complete, not with how much of the product you are allowed to use.
Where we may not suit you: If most of your week is CHSP or HACC acquittal, a specialist who has handled those formats for decades carries edge cases we have not accumulated — our DEX export works, theirs has seen more. The same applies if a board wants a long Australian reference list, or if you would rather hand the migration over entirely than drive it yourself.
Put a Real Week Through Both
Ask TRIPS for their demonstration, and start a Waybill trial the same day. Fourteen days, first 50 jobs included, no credit card. The comparison that counts is the one run on your own passengers.